Return / Exchange Policy
Return / Exchange
All items sold at Krooberg go through our quality procedures. We inspect every item before it is shipped, and all goods shipped are fully insured in case of loss or damage.
However you may exchange merchandise that is damage, defective, or incorrectly shipped, We'll also pay the return and outbound shipping costs.
Merchandise must be returned within 7 days upon receipt of your order. Returns made beyond this limit time will be refused.
If you need an exchange please email us at Highlyexclusiveinc@outlook.com with a photo of the merchandise and delivery receipt or airway bill and our team will reply within the day.
Due to COVID-19, we will not be accepting returns of any merchandise until further notice, in order to protect our employees and our customers from any additional risk. Thus, items delivered will be considered sold.
We will only accept exchanges for damaged items or if the wrong item is received by the customer. See Damages & Issues
We cannot accept cancellations after the order has been dispatched. We will inform you before the item leaves our warehouse.
(a) If in any case you refuse to accept the delivery due to change of mind or wrong size (picked by customer on the website), you will need to shoulder the shipping fee.